Why you would want one
A visitor arrives with a question here and now. If there is no immediate answer, they leave. A human manager is not available around the clock, and a standard live chat stays silent when nobody is on shift. An AI assistant answers immediately, from your material, and walks the person towards an enquiry.
How it works
Underneath is the same technology as a support bot: RAG. The assistant retrieves the relevant passage from your content — services, prices, terms, FAQ — and answers from it rather than from memory. The mechanics are in how to train an AI on your own data, and keeping it from inventing things is covered in the support chatbot that does not hallucinate.
What it does
- •Answers visitor questions instantly, around the clock,
- •Guides people to the next step: an enquiry, a quote, a booking,
- •Passes complex cases to a live manager along with the context,
- •Shows what people ask about most — free input for the site and the product.
Website or messenger
An assistant on the site and a bot in a messenger are two different points of contact sharing one knowledge base. What can be automated in the messenger is in Telegram bots for business, and the choice between AI and a script is in AI chatbot vs scripted bot. Putting an assistant on your site is what our AI chat is for.
Frequently asked questions
How is this different from an ordinary live chat?
An ordinary chat waits for a human operator and stays silent when nobody is there. An AI assistant answers instantly and around the clock from your own content, and passes anything complex to a person. It is not a replacement for the manager, it is a first line with no waiting.
Do we have to rebuild the site?
No. The widget is embedded as a separate block, usually with a single line of code, and works on top of the current site without touching the markup or the platform.
Will it start inventing answers?
It answers from your material through RAG, and when the answer is not there it says so and moves the visitor towards an enquiry or a person. That behaviour is configured strictly.