What a bot can automate
| Task | What the bot does |
|---|---|
| Sales | catalogue, taking the order, payment inside the chat |
| Enquiries and bookings | takes the request, books a slot, pushes it to the CRM |
| Support | answers frequent questions, escalates the complex ones |
| Notifications | order status, reminders, broadcasts to your base |
| Internal processes | staff requests, approvals, reports |
AI brain or script
Not every bot needs artificial intelligence. A scripted bot is excellent at walking someone through a menu and collecting an enquiry. An AI bot is for cases where free-form questions have to be understood and answered from your knowledge base — the trade-offs are laid out in AI chatbot vs scripted bot.
What it integrates with
- •CRM — enquiries and deals never get lost,
- •Payments — taking money inside the bot itself,
- •Knowledge base — answers from your own material, for the AI variant,
- •Notifications — statuses, reminders, triggered messages.
If what you need is an AI assistant on the website rather than in a messenger, that is a different format — see adding an AI assistant to your website. To discuss a bot for your case, use the contact form.
Frequently asked questions
Can a bot replace a website or an app?
For many scenarios, yes: taking enquiries, bookings, payments and support all work fine in a messenger without a separate app. But for a storefront, for search visibility and for complex journeys you still want a site; often the two are connected.
Does a bot need AI?
Not always. Simple scenarios — menus, taking an enquiry, reminders — work perfectly on a script. An AI brain is needed where free-form questions have to be understood and answered from a knowledge base. A hybrid is frequently the best answer.
How long does development take?
A simple scripted bot, a few days. A bot with integrations — CRM, payments, knowledge base — from one to two weeks, depending on the scenarios.