AI employee · call agent
AI Call Agent: not a single missed call
It answers calls in a natural voice within two seconds, any hour of the day. It finds out what the caller needs, handles routine questions from your knowledge base, logs the lead in your CRM, and transfers hot prospects to a live manager.
- Answers in 2 seconds
- Works 24/7
- Natural speech, not an IVR menu
How much money missed calls cost you
Every unanswered call is a customer who has already dialed a competitor.
| Характеристика | Значение |
|---|---|
| Calls after hours and on weekends | Up to a third of inquiries come outside business hours. A "please call back later" recording is a polite way to send the customer to a competitor. |
| A busy signal at peak hours | Two operators can't cover ten simultaneous calls. A hold queue with music keeps someone for about 40 seconds, then they hang up. |
| An operator is expensive | An in-house operator runs from 60,000 ₽ a month with taxes — and there's just one, who gets sick and quits. Add a night shift and double it. |
Tasks
What the AI Call Agent does
This is not a "press one" touch-tone menu. It speaks in free-flowing language, handles interruptions and follow-up questions, and talks in a natural voice.
- Takes any number of inbound calls at once — the line is never busy
- Uncovers the need and qualifies the lead using your questions
- Handles routine questions: prices, timelines, availability, address, order status
- Creates a deal in your CRM with a recording and a text transcript of the call
- Transfers hot callers to a manager right away or schedules a callback
- Runs outbound campaigns to your list by script: appointment confirmations, reminders, NPS surveys
Human vs AI employee
| Response time | 15–40 seconds | 2 seconds |
|---|---|---|
| Simultaneous calls | 1 per operator | unlimited |
| Cost | from 60,000 ₽/mo | from 30,000 ₽/mo |
| Nights and weekends | off | on |
How we launch it
| Характеристика | Значение |
|---|---|
| 1Write the scripts | Your typical calls, qualifying questions, and a knowledge base for answers |
| 2Connect telephony | Your existing number or a new one, plus CRM integration |
| 3Trial period | The AI takes a share of calls; you review recordings and refine the scripts |
| 4Full launch | The AI on the front line, people on complex and hot callers |
Guided launch
The first months — with a dedicated manager
The AI is not launched “as is” and left unattended. For the first 1–3 months a dedicated manager runs your process: tunes the system to you, checks every result and fixes mistakes — while the AI learns on your real data in parallel. Nothing goes live without a human in control.
| Характеристика | Значение |
|---|---|
| 1–3 monthsDedicated manager | A dedicated specialist runs your process by hand together with the AI: tunes it to your documents and rules, checks every result, corrects mistakes. The system learns on your data. |
| Decision pointAutopilot or ongoing support | Once quality is stable, you decide: move the process to autopilot (cheaper, the AI works on its own, the manager on standby) or keep permanent support. |
| BeyondOngoing oversight, if you want it | For critical processes — primary documents, paid ads, contracts — many keep the manager for good: they backstop it, develop scenarios and own the result. |
This removes the main fear of automation — “what if it makes a mistake”. Until the AI has proven its accuracy on your tasks, a human is accountable for the result. We agree the format and cost of support around your process.
Where your data is stored
Call recordings contain customers' personal data, so processing is built to comply with Federal Law 152-FZ: speech recognition and analysis run on servers in Russia, recordings are kept for a limited time and automatically anonymized on schedule. The entire setup can be installed on your own server — then calls never leave the company at all. This is the exact arrangement already running in production on our own telephony.
More about a local neural network on your own server →FAQ
Will customers realize they're talking to a bot?
The voice is natural and the speech is free-flowing, but as a matter of principle we never pass the AI off as a human: if asked, it honestly says it's a voice assistant and offers to transfer to a person. Experience shows people aren't annoyed by the bot itself — they're annoyed when their issue can't be resolved, and this one resolves it.
What if a caller asks something not in the script?
It answers from your knowledge base, not just a rigid script. If a question is beyond its scope, it records it, promises an answer, and hands it to a manager. We review such questions weekly and keep training the system.
Is it hard to connect to our phone system and CRM?
We connect to any SIP telephony, including your existing number. For CRM there are ready-made integrations with Bitrix24 and amoCRM, and the rest via API. Telephony and CRM are usually connected within a few days.
Can it make calls on its own — is that legal?
Outbound calling is limited to your own list of customers who have given consent (confirmations, reminders, surveys). We refuse cold spam calling on principle: it's both prohibited and destroys the number's reputation.
What happens to our in-house operators?
Usually they move to the second line: complex cases, complaints, VIP clients, sales. The AI takes over the routine and the night shifts, and people handle what truly needs a human.
Related reading
We cover this topic in more depth on the blog
- AI Voice Agent for Inbound Calls: How It WorksA voice agent answers in natural speech within seconds, any hour, qualifies the enquiry, logs it to the CRM and transfers hot callers. Not a press-one menu.AI adoption · 8 min read · Read →
- Voice AI vs a Live Call Centre: Honest ComparisonA voice AI answers in two seconds, takes unlimited calls and works nights. A live operator wins on complex talks. Point by point, plus why the hybrid usually wins.AI adoption · 7 min read · Read →
- How Lead Response Time Affects ConversionThe chance of closing drops sharply within the first hour, yet most companies reply the next day. What slow replies and forgotten follow-ups cost, and how to fix it.AI adoption · 8 min read · Read →
Hear how it sounds
Leave a request and we'll call you in the AI Call Agent's voice, so you can judge the speech quality in a live conversation.
Contact
Let us try it on your data
Describe the task and send a couple of typical documents or examples — we will show how the system handles them, before any contract.
- info@stitex.com
- Telegram
- @StitexBot
- Response time
- Within 1–2 business hours
B2B & Commercial:
- All prices include 22% VAT
- Electronic tax invoices & formal agreement
- 3-month warranty on completed code